Q?

What is Community Paramedicine?

A.

SmartCare Community Paramedicine serves as an enhancement to the current healthcare system, wherein specially trained senior paramedics make home visits to patients and act as a direct link to each patient’s Primary Care Physician. The program stays within the scope of practice of what paramedics currently do each day in the back of an ambulance, but transfers those clinical capabilities to treating patients within their own environments. Ultimately, the patient benefits by having direct access to a trained paramedic within the comforts of their home; the healthcare system benefits by avoiding costly Emergency Room visits for those patients whose health concerns do not require emergency response.

Q?

Why Community Paramedicine?

A.

Changes to the healthcare system brought about by the Affordable Care Act have created the need to produce more efficient and streamlined action plans for patients who have  historically been deemed as a high risk for hospital readmission.  As hospitals face the increased risk of high readmission rates for recently discharged patients,  Community Paramedicine provides an outlet for aggressive patient centered care by essentially bringing physician “house calls” back into the system. By allowing PCP’s to utilize skilled paramedics as their eyes and ears in the field, this streamlined approach ensures that a patient is kept within their own hospital network and that the primary care physician is  kept both informed and involved in the patients care plan. The ability to make timely and informed decisions for a patient is invaluable towards their overall health and wellness.  SmartCare Community Paramedicine is the logical solution towards addressing this ever growing need.

Q?

How do I get more information about SmartCare?

A.

Click here to submit your contact information.  A SmartCare representative will reach out to answer all of your questions and arrange an in-person consultation.

Q?

What types of patients would benefit from a SmartCare in-home assessment?

A.

Patients with medical concerns which are historically deemed as 'at risk' for hospital re-admittance are excellent candidates for SmartCare, however, a wide variety of patient needs are met through the program. Some examples include:

  • CHF/MI/PHEU at risk of readmission
  • S/P hip/knee surgery
  • Out Patient Detox
  • Mental Health Patients

Typically, patients are classified within the program in one of two ways:  Enrolled or On-Demand. The scope of care is customizable for each patient's unique situation, making SmartCare a dynamic supplement to the overall health care strategy of qualified patients.

Q?

How soon is a SmartCare Paramedic on site after being dispatched to the patient’s home?

A.

A SmartCare Paramedic is typically onsite in the patients home within one hour of receiving a request, often times sooner.  The SmartCare telecommunications Center uses state-of-the-art technology, with multiple fail-safe systems, to ensure continuous access to the highest level of care.  They dispatch SmartCare Paramedics based on GPS location to ensure the fastest possible response time.

Q?

How does SmartCare fit in to the patient’s overall health care strategy?

A.

SmartCare offers an excellent alternate care option for those patients who required medical follow up after a hospital visit, yet whose level of care does not otherwise mandate an emergency department visit.  SmartCare provides the PCP with eyes and ears in the field to determine the best course of treatment for the patient, while minimizing disruption to the patient's life.

Q?

How long does a typical in-home assessment last?

A.

The individual needs of each patient and the scope of necessary services means that each visit may vary in duration, but a typical visit can be performed in as little as fifteen minutes or, for more complex patients, up to two hours or more.  We are able to stay on scene with patient while all their needs are assessed.

SmartCare Paramedics perform a variety of services to the patient and also perform a thorough Home Safety Evaluation.  The patient's wellness is always the most important priority, and SmartCare provides the flexibility to ensure each patient's specific needs are met.

Q?

How does the SmartCare Paramedic communicate with the PCP and/or healthcare partner?

A.

Communication with the PCP can happen in a variety of ways, but most commonly via secure email and telephone or Video Conferencing, and all while on-site at the patient's home.  SmartCare Paramedics may communicate with the patient's PCP several times over the course of the visit.  Examples include discussing the patient assessment, transmitting & discussion patient Vital information, collaborating on a healthcare strategy, or reviewing the Home Safety Evaluation.

Q?

How quickly are lab results available?

A.

Lab results are available within minutes of testing thanks to the i-STAT® Handheld Blood Analyzer used by every SmartCare Paramedic. The i-STAT® handheld accelerates the patient care decision-making process with a system that makes patient-side testing fast, easy and accurate.