Services
Many situations do not necessitate the use of an emergency response as the best possible course of action, but a patient calling after hours is often directed towards the 911 system as a fallback.
One goal of SmartCare is to provide a healthcare option for patients who may otherwise be directed to use the 911 system for an urgent (not emergent need).
SmartCare offers an efficient, cost effective, and medically appropriate patient-centered healthcare option.
Home Evaluation
SmartCare Paramedics perform a thorough home safety assessment to identify risk factors that may cause subsequent health concerns. Assessment inside the home includes living room, kitchen, stairs, bedrooms, and bathrooms. Assessment outside the home includes sidewalks, driveways, and porches. This complete assessment is included in the PCP reporting.
PCP Connection
SmartCare Paramedics stay connected with the PCP to report clinical findings and discuss the most appropriate care plan. PCPs can update the patient's medical record remotely and have complete oversight of the patient's care throughout the process. This unique partnership delivers the highest level of care and the most efficient workflow.
Medications
SmartCare paramedics provide a number of services to support the patient’s path to recovery after a hospital visit. Proper medication administration & monitoring is a critical component to the patient’s wellness and recovery, which is why even SmartCare visit involves a detailed review of prescribed medications. Through detailed medication reconciliation and discussion with the patient’s PCP, you can be confident that the patient taking the right medication, in the right dosages, and at the proper intervals.
Intervention
ECG MONITORING
12- lead acquisition and transmission using Zoll Technology. The Zoll X-Series also allows SmartCare paramedics to continuously monitor pulse oximetry, capnography, and blood pressure.
OXYGEN THERAPY
SmartCare paramedics can deliver all levels of oxygen therapy including supplemental care via nasal cannula, CPAP or BiPAP delivery devices, nebulized medications and deep tracheal suctioning.
Point of Care Testing
SmartCare vehicles are supplied with an iSTAT device capable of doing on-site CLIA-waived lab analysis.
Typical testing includes a CHEM-8 panel (sodium, potassium, chloride, ionized calcium, total CO(2), glucose, BUN and creatinine). Other CLIA-waived testing is available. Results are reported to the PCP in minutes.
Additional testing options include: simple blood glucose, finger-stick testing, rapid flu and strep testing, and urine analysis. If the necessary testing cannot be completed at the patient’s side, SmartCare paramedics will collect blood samples and deliver them to an affiliated lab for further testing, eliminating the need for a courier service.
WOUND CARE
SmartCare paramedics have been trained in basic wound care and work with long-term care providers to monitor progress and provide care to patients recovering from pressure wounds, etc.
MEDICATION RECONCILIATION/REVIEWS
SmartCare paramedics are trained to complete medication reconciliation/reviews with the patient under the direction of their PCP. If medications need to be obtained at a local pharmacy, SmartCare paramedics can pick-up/deliver medications to patients unable to obtain the proper medications themselves.
NEW TECHNOLOGIES
SmartCare paramedics now have access to ultrasound and X-ray diagnostics, COVID testing resources, and new therapies and diagnostics are added as needed.
Testimonials
Highly trained SmartCare paramedics have provided in-home urgent care services to instED patients throughout MA, RI, and southern NH for more than 4 years. Our patients frequently praise the SmartCare paramedics for their swift response time and their compassionate demeanor, which helps make a stressful situation more manageable. Our virtual medical control providers rely on their paramedics’ strong clinical skills to thoroughly assess patients who are experiencing an urgent care need. instED is proud to have a reliable and trusted partnership with SmartCare!
Chris Malagrida, DNP, FNP-BC
Chief Operating Officer, Commonwealth Care Alliance
We at Medically Home cannot recommend the services of SmartCare mobile integrated health company enough. Their dedication to providing excellent and reliable patient care is truly unparalleled. From the moment we reached out for assistance for multiple programs, we were met with professionalism and empathy. The team's ability to deliver high-quality healthcare on-the-go is impressive and has truly made a difference in the overall well-being of our patients. We are grateful for their expertise and commitment to improving the patient experience. Thank you SmartCare for going above and beyond in delivering exceptional care.
Jennifer Gallant-Backman
Director of Operations, Medically Home Group
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